During this time of public health concerns related to COVID-19, Jamaica Plain Animal Clinic wants to assure you that our top priority remains the safety of our clients, patients and employees. We are committed to continually enhancing our safety standards and health practices. We will be closely monitoring and following all recommendations from the CDC and local government.
In order to ensure the safety of both our staff and clients during the COVID-19 crisis, we have transitioned to “curb-side” veterinary services only, until further notice.** We ask that you call from outside the clinic or from home before leaving for the clinic and we will get a history on your pet and discuss any concerns. When you and your pet are in front of the clinic, please call and a staff member will come to the door to take your pet inside for their exam. A doctor will call to discuss the exam findings and formulate a treatment plan with you. A staff member will then collect payment over the phone and bring your pet and any medications outside to you. As always, dogs must be on a leash and cats must be in a carrier.
** In cases of significantly inclement weather we will make accommodations to allow clients to wait in the waiting room or an exam room. Special arrangements may also be made for euthanasias.
To further help in supporting our patients and clients while preventing the spread of COVID-19, we will also be using telemedicine. This will include veterinary consults via phone call and/or video chatting and will be available for current patients. Please call our office to discuss with a staff member if a telemedicine visit is appropriate for your pet and the associated fees.
If you need prescriptions or products, please call us to make the request. We will call you back when it is ready and collect payment over the phone. We then request that you call us when you are here to pick up and a staff member will bring your prescription outside to you.
In addition to the above mentioned procedures, we have enhanced disinfection protocols around the clinic, and will not allow staff to work if they are sick or have had any potential exposure to COVID-19. In turn, we ask that if you have any symptoms or exposure that you refrain from coming to the clinic and call us instead to discuss how we can best provide care for your pet without putting our employees or other clients at risk.
If you would prefer to cancel your pet’s appointment during this uncertain time we completely understand and will be waiving fees for appointments canceled with less than 24 hours notice. We do ask that you call to cancel your appointment vs. just not coming in, however.
Thank you for your understanding and support as we strive to continue to serve the community and the pets we love.
Your friends at JP Animal Clinic
For more information on COVID-19 in relation to veterinary care, please visit the AVMA.org